Our policy lasts 14 days from the date of purchase (local) or date of delivery (shipped packages). If 14 days have gone by since your purchase or date of delivery, unfortunately, we can no longer off an exchange. Please inspect and try on all items as soon as you receive them to take care of any issues promptly.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned with the tags still attached, unwashed, and free of all odors.
Downloadable software products
Personally customized items (including but not limited to items with photos, dates, and names)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Due to the nature of our boutique, refunds are offered only for 3 days from the date of delivery. After those 3 days, a store credit will be issued.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/store credit.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in a timeframe laid out by your financial institution. Usually, this is just a matter of days but I do not control when that money is released to you.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your financial institution, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded or returned. All sales are final on marked-down items.
If you need an exchange of an item due to damage or fit please send us an email at email@example.com. If your item is in stock in a new size you'll be instructed to send the item back to me and a new item will be reserved for 1 week to allow time for the exchanged item to be sent back to me. After I receive your item, the new piece will be on its way to you. If the item is not in stock, you will be given the option of store credit or a refund depending on the timeline outlined above under "refunds".
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to PLEASE E-MAIL PRIOR TO SENDING ANY ITEMS BACK.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.